We understand that starting over with a new character may seem like a daunting task, so we have a server transfer option for those who qualify. If you have an existing character that is at least level 75 on an *active* retail or private server, we are more than happy to transfer some of your account information so that you can jump right in on the action. Please note that private servers often have different rules when it comes to server transfers. Our rules are in place for a reason and exist for the benefit of the community. If you are not satisfied with your server transfer options, we encourage you to explore other private servers. Thank you for your understanding. Now, with that out of the way, on to the important info:
Transfer tool found here
Why are these transfer rules in place?
We drafted these transfer rules for several reasons. These rules have evolved and are subject to change at any time, and many of them have resulted from situations that have arisen during past transfers. We do not want to be taken advantage of as a server and like to keep everything as fair as possible across the board for all our players.
I do not have access to my retail character and I cannot log-in to my FFXIAH account. Can I still transfer?
No you may not. If you are not able to access your FFXIAH account, there are steps that can be taken on their website to reset your password and gain access. We need to be able to see proof beyond a reasonable doubt that the character you wish to transfer is yours, and not someone else's.